After-Sales Phone Customer Service (Korean)

After-Sales Phone Customer Service (Korean Language), Beijing Chaoyang District. Handle customer inquiries via phone from Korea, Hong Kong and mainland China regions; provide product information, usage guidance and basic consultation services; process non-technical after-sales inquiries, complaints and service requests; categorize customer issues and escalate technical problems to specialized support; assist customers with self-service tools and online platforms; answer order-related basic questions and support online transaction services; document common customer questions to improve FAQ and guidance materials; maintain professional service standards and support team KPI targets; train and mentor new employees on processes and service techniques. Requirements: associate degree or higher (any major); 5+ years in customer service, call centers or after-sales support roles; audio/electronics product experience preferred; proficient with MS Office, CRM/ERP system experience advantageous; excellent customer service mindset with empathy and communication skills; fluent Korean language (mandatory) plus basic English oral and written competency; strong listening and problem-identification abilities; detail-oriented with strong accountability; intercultural communication awareness; teamwork orientation. Full daytime shift, 5-10 years experience, associate degree or above.