AI Support Engineer - Tokyo (Korean Speaking)

About the team: OpenAI's User Operations team shepherds customer adoption of AI and ensures an exceptional product experience. The team resolves complex issues, provides technical guidance and supports customers in maximizing value from deploying OpenAI products, collaborating with Sales, Technical Success, Product and Engineering. Customers range from early-stage startups to established global enterprises. About the role: OpenAI is seeking dedicated, experienced and deeply curious individuals to solve complex customer challenges while building post-AGI support infrastructure. You will work directly with customers via support tickets and live calls, troubleshooting high-impact issues and resolving novel, ambiguous technical problems in a fast-moving technology environment. Beyond issue resolution, you will help define world-class AGI-era support, partnering with Engineering, Product and Operations to improve systems, reduce bugs and elevate the customer experience using automation, agents and OpenAI's own AI technology. This role is based in Tokyo with a hybrid model of 3 days per week in the office; relocation assistance is offered. Full bilingual fluency in Korean and English (spoken and written) is mandatory; resumes must be submitted in English and interviews include conversations in both languages. Responsibilities: - Troubleshoot and resolve complex technical issues including API failures, integration challenges, authentication errors and production incidents, with end-to-end ownership through debugging logs, analyzing system behavior and reproducing issues. - Become a trusted expert on OpenAI's products and platform. - Serve as a critical escalation point, partnering with customers and Engineering teams to resolve and prevent recurring problems. - Turn learnings from customer issues into scalable solutions with Product and Go-To-Market teams. - Drive operational excellence by identifying automation and AI-powered workflow opportunities. - Provide occasional holiday and weekend on-call coverage as needed. Qualifications: - Fluent business-level Korean language skills. - 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally in high-growth tech startups. - Comfort using emerging technologies (Codex, ChatGPT, OpenAI API) and scripting (e.g. Python) to automate repetitive tasks. - Expert-level SaaS troubleshooting skills and polished enterprise communication under high-stakes live incident calls. - Exceptional critical thinking, adaptability in ambiguity, and a humble, team-first mindset. - Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience. OpenAI is an equal opportunity employer.