ASSOCIATE, PAYMENTS, APAC — Johnson & Johnson, Suzhou, Jiangsu, China. Job Function: Finance / Sub Function: AP-AR / Category: Professional. Full-time. Overview: Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely and compliant invoice handling. Focuses on issue resolution, data quality and process integrity across the invoice and purchase order lifecycle. Acts as a key processing and resolution expert supporting Payments Cluster Leads and Payments Subject Matter Experts in maintaining efficient and standardized invoice operations. Key Responsibilities: - Invoice Workflow Processing (primary focus): perform invoice processing and resolution activities (PO mismatches, system errors, finance-related queries); monitor end-to-end invoice lifecycle workflows including validation, exception handling and status tracking; ensure timely and accurate processing aligned with defined service level agreements. - Issue Resolution & Root Cause Analysis: investigate and resolve invoice discrepancies, interface errors and unmatched invoices; conduct root-cause analysis and coordinate with cross-functional teams (BPO partners, Finance); support resolution of aging open items and backlog. - Data Quality & Reporting Support: perform data extraction, validation and analysis for reporting and audit requirements; monitor invoice quality and support corrective actions; maintain accurate records and documentation for compliance. - Process & Compliance Adherence: ensure adherence to invoice processing SOPs, tax and statutory requirements; support audit requests; execute controls related to invoice validation and processing accuracy. - Stakeholder & Cross-Functional Support: collaborate with Procurement, Finance and other teams to resolve invoice issues; provide updates and clarifications on invoice status; support Cluster Lead and SME on operational priorities. - Continuous Improvement: identify opportunities to improve invoice workflows and processing efficiency; support process standardization and automation initiatives; contribute to process documentation and knowledge sharing. Key Working Relationships: Internal — Payments Cluster, Procurement sub-functions (vendor master data, experience team, Global Solutions Finance). External — third-party suppliers, BPO partners. Required Qualifications: - Bachelor's Degree preferred. - 1-3 years in Invoice Processing, Accounts Payable or Finance operations. - Strong understanding of invoice workflows, purchase order matching and exception handling. - Fluency in English and Korean (written and oral) is required. Preferred Qualifications: - Good understanding of Payments processes and Invoice Processing operations. - Experience with SAP (MM/FI) or a relevant ERP system. - Shared services industry experience. - Certification for Korean language proficiency is preferred.