Position: Cloud Support Engineer - Big Data (Data Team) - Korean Speaking Location: Tokyo, Japan Employment Type: Full-time (正社員) Level: Entry-level Responsibilities: - Provide customer support via email/chat, diagnosing and resolving technical issues - Address customer-specific architectural design requirements with targeted solutions - Maintain rapid response/resolution times meeting Service Level Objectives - Sustain 90%+ customer satisfaction scores - Apply advanced troubleshooting to identify root causes - Document issues, preventative measures, and contribute to continuous improvement - File detailed incident reports to engineering teams; assist with documentation - Suggest code-level solutions for complex product bugs Required Qualifications: - Knowledge of minimum 2 areas: Databases, ETL (BigQuery/Hadoop), AI/Machine Learning, or CI/CD - Basic Linux understanding - Basic networking knowledge - Customer support experience - Native Korean + business-level Japanese proficiency - Strong communication and troubleshooting abilities - Customer empathy skills Preferred Qualifications: - Shell scripting experience - Development experience (Java preferred) Note: Any foreigners applying for this role should already hold a valid working visa to work in Japan