Korean Website Operations at VIVAIA (STARLINK), Shenzhen. Full-time. Manage Korean site customer service, handle user inquiries and orders, improve satisfaction, and assist with content translation and site maintenance. Responsibilities: Respond to multi-channel Korean user inquiries (website backend, email); resolve order, product, and after-sales issues; maintain customer service records; handle complaints; ensure product detail pages are accurate and culturally appropriate for Korean users; translate and proofread homepage, promotions, and activity content; daily site maintenance: product updates, page adjustments, link management; support marketing campaign execution; monitor operational metrics; conduct competitor analysis. Requirements: Bachelor's degree, Korean/Korean language major preferred; 1+ years cross-border e-commerce operations or customer service experience preferred; TOPIK Level 6+ proficiency (listening, speaking, reading, writing); understanding of cross-border e-commerce platforms.
