Patient Access Officer - Korean Language Administrative Specialist at Guangzhou United Family Hospital, Tianjin. Full-time, entry-level. Korean Customer Service Responsibilities: Provide oral and written translation between Korean and Chinese; deliver information to patients in Korean and English; assist medical staff with Korean-speaking patient communication; provide hospital information and conduct facility tours for Korean patients; serve as Care Coordinator for new Korean/Japanese-speaking patients; daily visits to new Korean/Japanese-speaking inpatients; process patient requests (medical records, repatriation coordination); develop Korean market initiatives, attend Korean community meetings; manage Korean website; plan community events; conduct market research on Korean communities in Tianjin. Front-line Admin: Ensure accurate patient scheduling and registration; process medical files; handle payments and billing. Requirements: Korean native speaker preferred; associate degree or higher; service industry/cashiering/customer service experience preferred; excellent Korean and English (verbal and written); strong customer service skills; proficiency in Microsoft Office.
