Customer Service Officer - Medical Devices at British Standards Institution (BSI), Beijing, full-time, entry level. Purpose: supporting delivery of ISO 13485 and other medical device certification services to BSI clients by collaborating with internal stakeholders and the Global Technical Team, ensuring smooth certificate processing for clients. Key responsibilities: manage and support medical device regulation audit planning and certificate maintenance, including processing applications in the SAP system, drafting and issuing certificates, suspending or cancelling certificates, invoicing and financial processing, and managing internal workflows; support process improvement initiatives; action reports from Delivery, Commercial and Finance teams; assist other teams' client service coordinators as needed; support the local Medical Device scheme across Asia Pacific countries; maintain compliance with local government requirements; execute activities in accordance with BSI policies, procedures and protocols; assist technical teams with certification maintenance tasks. Performance indicators include client and internal satisfaction metrics, task turnaround time, invoicing and database accuracy, and CSC compliance. Candidate specifications: excellent administration and organizational skills with meticulous attention to detail; strong interpersonal and communication abilities; fluent in English and Korean, written and verbal; ability to plan and prioritize tasks; computer proficiency in Windows, Excel, Word and capacity to learn BSI systems such as SAP; solid background in invoicing, query resolution and complaints management; adaptability and quick learning; team-oriented approach; native Chinese speaker and local hire.