Customer Service Representative

Customer Service Representative at Accenture, Dalian City. Entry-level, full-time, on-site. The HR System Service Helpdesk plays a pivotal role in providing HR System support to clients. In this role you would take ownership of initial request handling, including first-level troubleshooting and coordination with the Technical Team, and arrange bridging between client end users or stakeholders and the Technical Team. Responsibilities: respond to incoming telephone calls for customer requests; troubleshoot, document, escalate, and manage trouble resolution; proactively notify customers and internal personnel on the status of critical tickets; provide and manage all customer maintenance communication. Qualifications and experience: proficient Korean speaking and business writing is mandatory, and Mandarin support is also required; excellent customer service and strong telephone communication skills; strong process orientation and analytical and deductive reasoning skills; working knowledge of an HR System is a plus.