ICIS - Customer Success Executive (English/Japanese/Korean), Tokyo, Japan, Full-time, Associate Level. Industry leader in commodity analytics seeking a Customer Success Specialist fluent in English, Japanese, and Korean. The role supports customer accounts through structured engagements promoting retention, satisfaction, and product adoption. Requires a bachelor's degree or equivalent professional experience. Key Responsibilities: develop deep understanding of customer business models and engage in value-based conversations; collaborate with account managers ensuring excellent client experience; build comprehensive account knowledge and identify engagement opportunities; establish strong client relationships and identify growth/whitespace opportunities; use data-driven insights to monitor engagement impact; collaborate cross-functionally within the Customer Success organization; build stakeholder maps and understand customer workflows; gather and share customer feedback and develop value statements and testimonials; travel to customer sites and industry events as needed; drive continuous improvement in team processes. Required Qualifications: MUST be able to converse and read in English, Japanese and Korean; naturally curious; proactive and self-directed managing multiple priorities independently; strong time and project management; effective communicator across global teams; strong problem-solving with initiative and ownership; excellent verbal/written communication; organized and self-motivated; 3-5 years client-facing experience (Customer Success/Account Management preferred); 3-5 years Microsoft Office Suite proficiency; 1+ years Salesforce experience (preferred); strong team player adaptable to change. This position is based in Japan and requires fluency in English, Japanese and Korean.