[District 7] Inbound Korean Speaking

- Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support. - Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures. - Verify and update customer information accurately after each interaction. - Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to... Yêu cầu: - Working Experience: From 1 year of experience in Contact Center, banking or customer service environment - Fluent in Korean (Topik 4 or 5) with strong verbal communication skills - Strong listening, communication, and problem-solving skills. - Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations. - Ability to work under pressure and...