GUEST SERVICES MANAGER (KOREAN SPEAKING)

Regent Phu Quoc (IHG Hotels & Resorts) is hiring a Guest Services Manager (Korean Speaking) for its front office team. The role acts as the main point of contact for Korean-speaking guests: delivering personalized service, handling complaints, inquiries and feedback professionally, anticipating guest needs, and making sure VIP, long-stay and repeat Korean-speaking guests receive special recognition. Responsibilities also include supervising, training and coaching the front-of-house team, running daily shift briefings on VIP arrivals and guest preferences, managing staff scheduling, overseeing room allocations and VIP amenities, and ensuring compliance with brand standards and procedures. The manager assists the Front Office Manager with reports and guest feedback analysis, resolves operational issues such as overbooking and last-minute requests, coordinates with Housekeeping, F&B and other departments, and supports sales and marketing initiatives aimed at the Korean market. Requirements: a bachelor's degree in Hospitality Management or a related field (preferred), 3-5 years of Front Office/Guest Services experience with 1-2 years in a supervisory or managerial role, mandatory fluency in Korean and English (written and spoken), strong leadership and interpersonal skills, proven service recovery ability, and familiarity with PMS systems such as Opera or Fidelio plus MS Office. Full-time, mid-level, on-site in Phu Quoc.