IT Help Desk Specialist

Job Summary

We are seeking a customer-oriented IT Help Desk Specialist to provide first-level technical support for hardware, software, and network issues. The role involves troubleshooting employee IT problems, maintaining IT assets, and ensuring smooth day-to-day office operations.

Roles & Responsibilities

• Provide first-level IT support through in-person assistance, remote support, and ticketing systems.

• Troubleshoot desktops, laptops, printers, peripherals, and connectivity issues.

• Install and configure Windows and macOS operating systems and applications.

• Support basic LAN, VPN, IP configuration, and user access issues.

• Maintain IT asset inventories, equipment deployment records, and periodic audits.

• Assist with employee onboarding, system setup, and equipment allocation.

• Escalate complex technical issues to relevant teams and coordinate with vendors when required.

• Follow IT security policies and maintain accurate support documentation.

Mandatory Requirements

• Diploma or Bachelor's degree in IT or a related field.

• 0–5 years of experience in IT help desk, desktop support, or technical support.

• Basic knowledge of Windows and macOS operating systems.

• Understanding of computer hardware, software, and basic networking.

• Familiarity with IT asset tracking and troubleshooting.

• Good communication skills and a customer-service-oriented approach.

• Willingness to work on-site.