Korean Language IT Technical Support Engineer at Xinhuaxin (Dalian) Software Services. Full-time, Dalian Ganjingzi District. Bachelor's, IT background 5+ yrs, IT operations 2+ yrs. Responsibilities: service desk management, KPI monitoring, escalation reporting, knowledge base documentation, ticket analysis, L1 support training. Requires native-level Korean (ethnic Korean preferred), JIRA/Confluence/ServiceNow familiarity, shift work. Korean REQUIRED (native).