Position: IT Support Engineer Company: Tap Growth ai Location: Tokyo Employment Type: Full-time, Senior Level Overview: Seeking an experienced IT Support Engineer to provide comprehensive technical support in a dynamic environment, troubleshooting hardware, software, and network issues while maintaining smooth IT operations. The ideal candidate has strong hands-on MacOS and iOS experience, excellent communication skills, and can support users across regions including Korean-speaking stakeholders. Key Responsibilities: - Diagnose and resolve hardware, software, and network issues via phone, email, or in-person - Install, configure, and maintain workstations, printers, peripherals, and software applications - Serve as first point of contact for IT support and incident resolution - Manage user onboarding/offboarding including account creation and provisioning - Support and maintain MacOS and iOS devices - Monitor system performance, manage backups, and ensure security protocol adherence - Document support tickets, troubleshooting steps, and IT asset inventory - Collaborate with internal teams on complex issue resolution - Provide network connectivity and application support - Assist with automation and process improvements Required Qualifications: - 5+ years total IT Support experience (3+ years hands-on) - Strong end-user support background - MacOS and iOS platform expertise - Fluency in English and Korean (written and spoken) - Hardware, software, and basic network troubleshooting skills - User account management and IT operations experience Preferred Qualifications: - Scripting/automation exposure (Bash, PowerShell) - Cybersecurity principles knowledge - Cloud platforms and virtualization familiarity - eCommerce or Manufacturing experience