Position: Senior Order Management Specialist (Korean/English) Company: Boston Scientific (波科国际医疗贸易上海有限公司) Location: Dalian City Employment Type: Full-time Salary Range: ¥9,000-¥13,000/month Key Responsibilities: Daily Operations: - Manage volume processing within established timelines and quality standards - Ensure team system access and hardware availability - Maintain MIS/reporting templates with regular performance updates - Conduct root cause analysis (RCA) and corrective actions (CAPA) for missed outcomes - Ensure audit compliance and regulatory adherence Team Management: - Manage assigned team members - Provide complete training and capacity planning - Handle performance management, corrective actions, and career development - Coach and develop direct reports - Manage attrition and backup planning Project/Value Improvement: - Drive value improvement initiatives independently - Coordinate system/project implementation for Service Line - Ensure controls and KPI setup before service launch - Collaborate on workflow streamlining with RPP/GPS teams Stakeholder Management: - Communicate proactively with internal and external stakeholders - Participate in service delivery reviews Required Skills: - Hands-on project management experience (end-to-end) - Supply chain management functional knowledge - ERP experience (SAP preferred) - Advanced MS Office proficiency (Excel, PowerPoint, Project) - Language: Fluent in Korean. Workable in English. Qualifications: - Bachelor's degree minimum; Master's preferred (B.COM/BBA/M.COM/MBA) - 8-10 years Shared Services/Global Business Services experience in supply chain operations - 2+ years team management experience - Superior problem-solving and communication skills - PC and IT technical literacy - International experience with cultural awareness