Korean-language customer service representative in Dalian for travel/flight booking services. Provide travel consultation and booking via phone, chat and email; deliver high-quality responses meeting efficiency and quality targets; practice active listening; maintain customer-data confidentiality; resolve issues on first contact; collect customer suggestions; stay informed on products and regulations. Requires Korean fluency with strong communication, proficient computer/MS Office skills, strong service awareness, ability to handle pressure, and acceptance of flexible shifts (8am-9pm).