Korean-language customer service role supporting hotel reservations, based in Shanghai Changning District. Responsibilities: handle customer inquiries via chat, email, and phone; process orders, refunds, and rebooking requests; address complaints by escalating to relevant departments; assist with travel-related issues; maintain client relationships; help Chinese-speaking customers communicate with Korean hotels. Requirements: associate degree minimum; fluent Mandarin and Korean (Korean level 6); strong communication and service orientation; OTA industry knowledge; problem-solving under pressure; flexibility for shift work (7am-10pm shifts, five days work/two days off).