Microsoft Japan's Critical Situation Management Execution Team (CMET) manages business-critical escalations from Premier customers including government and Fortune 500 companies, with 24x7 coverage. The Relationship Manager coordinates internal and external resources during critical situations, acts as Crisis Manager during catastrophic outages, and drives issue resolution. Required: 10+ years customer-oriented experience (minimum 2 years technical), broad knowledge of Microsoft products (Azure, Windows, M365), and proficiency in spoken and written English and Korean — Korean fluent in reading, writing and speaking; English business level. Shift-based work (typically 12:00AM-8:00AM UTC) with flexibility for off-hours, weekends and holidays. Full-time position in Japan.