Microsoft is hiring a Technical Support Engineer (Korean Speaker) for Microsoft Purview compliance solutions, based in Tokyo. Provide premium technical support to Korean corporate customers (supporting Japanese customers during non-Korean business hours) covering Information Protection, eDiscovery, risk management, and data lifecycle management. Investigate and resolve technical issues via phone and web, collaborate with internal teams, escalate when needed, and maintain customer satisfaction through detailed documentation. Required: 3+ years IT industry experience, external customer communication experience, business-level Japanese, reading/writing English proficiency, and fluent Korean — ビジネス文書（報告書作成、メール）、電話対応にて韓国語でのお客様とのコミュニケーションが求められます。 Preferred: 5+ years security experience, Azure/M365 E5 build experience, troubleshooting expertise, on-premise/cloud support background, packet analysis skills. Working arrangement: shift-based, 9:00–23:00 KST/JST coverage (7.5 hours daily), rotating schedule including weekends and holidays. Location: Tokyo.