Keyloop bridges gaps between dealers, manufacturers, technology suppliers and car buyers through digital transformation solutions. This Tier 1 Product Support Analyst role owns troubleshooting, diagnosing and resolving customer problems to closure with timely escalation. Key duties: own and progress cases through resolution, escalate cases in a timely manner, respond to customers with empathy, communicate cooperatively across departments, document solutions and produce written guidance, absorb knowledge of the Keyloop product suite, conduct root cause analysis, identify training gaps, and contribute to case-reduction initiatives. Required skills: workload planning and prioritization, ERP application support expertise, strong analytical/problem-solving/troubleshooting ability, and excellent communication (telephone, virtual, written, verbal in local language and English). Essential qualifications: customer support experience, ERP application support background, high-performance customer support delivery, and Korean and Chinese language proficiency. Automotive industry understanding is desirable. Performance-based pay and benefits, inclusive environment, and career progression opportunities are offered.