Quality Assessor (Korean speaking) at Outsourced. Location: Vietnam (Remote). Work Hours: 9AM - 6PM Vietnam Time. Employment Type: Full-time, Mid-Senior level. Overview: Seeking a detail-oriented Quality Assessor to evaluate customer interactions handled by remote freelance agents, ensuring service standards, accuracy, professionalism, and compliance. Responsibilities: Conduct regular assessments of inbound/outbound calls using quality scorecards. Analyze communication skills, product knowledge, compliance, and script adherence. Provide constructive feedback and coaching to remote agents. Track quality metrics and prepare weekly/monthly performance reports. Collaborate with trainers and operations management on process improvements. Ensure compliance with customer service standards and regulatory requirements. Requirements: 3+ years experience in quality control/assurance within customer service or community environments. Fluent in Korean language. Strong communication (written/verbal). Attention to detail with sharp listening skills. Analytical thinking and data interpretation. Coaching and motivational ability. Proficiency with call monitoring tools, CRM systems, quality assessment platforms. Familiarity with call center KPIs (AHT, FCR, CSAT).