Reseller Operations Manager, Japan & Korea

Anthropic is expanding its reseller program in Japan and Korea. As Reseller Operations Manager for Japan and Korea, you'll own how resellers in both countries get onboarded, transact, get paid, and get supported across two resale motions: hyperscaler resale (partners resell Claude via AWS Bedrock, Google Cloud Vertex AI, Microsoft Foundry) and direct resale (partners resell via Anthropic's quote-to-order and billing systems). The global team builds the program framework; this role executes it for Japanese and Korean partners while providing feedback on necessary changes. Responsibilities: own complete reseller onboarding for Japan and Korea including application intake, screening coordination, agreement execution, marketplace authorization, entitlement setup, and activation, maintaining decision-grade partner records in Salesforce; run hyperscaler reseller operations including deal-registration intake and validation within SLA, marketplace authorizations, private-offer processing with cloud alliance teams, and end-customer reporting; run direct reseller operations including partner quotes and order forms, order booking and provisioning, commit tracking and true-ups with Deal Desk, RevOps, and Accounting, and coordination with Finance and Tax on local invoicing, currency, and consumption-tax handling; manage regional reseller incentives; provide first-line operational support for resellers in Japanese and Korean during local business hours; own reseller reporting for Japan and Korea. Minimum qualifications: several years in channel, reseller, distribution, or partner operations at technology companies; working proficiency in Japanese, Korean, and English; practical knowledge of major cloud marketplace reseller programs; hands-on experience with quote-to-order, order management, or partner billing; hands-on Salesforce experience. Location-based hybrid policy: all staff expected in an office at least 25% of the time. Visa sponsorship available.