Technical Support Engineer - Azure Identity - Korean Speaker (Microsoft Japan, Tokyo) Support enterprise customers and partners with Microsoft cloud authentication infrastructure. The Azure Identity Support Team manages technical support for Microsoft Entra ID (formerly Azure Active Directory), Active Directory Federation Services, and related authentication systems. This role offers the opportunity to support global customers while leveraging Korean language skills as a multilingual talent. Key Responsibilities: - Accept ownership of new support cases via telephone and web; scope customer issues through fact-gathering and investigation - Collaborate with peers globally and escalate to management as needed; act as customer advocate - Maintain SLA compliance and ensure highest customer satisfaction through proper expectation-setting - Document technical work comprehensively; prioritize urgent requests - Support critical cases outside standard hours (1-2 times monthly) Working Hours: rotating shift schedule 9:00-23:00 KST/JST, 7.5 hours daily with 60-minute break. Required Qualifications: - Minimum 3 years IT experience, deep technical expertise in at least one specialty - Superior customer service ability in complex environments - Korean: fluent in reading, writing and speaking (customer communication in Korean) - Japanese OR English: daily technical documentation and internal communication Preferred: Azure/Office 365 and Windows Server knowledge (Azure AD, AD FS), OAuth/OpenID Connect/WS-Federation/SAML, network and DNS troubleshooting, FIM/MIM/DirSync/AAD Connect experience. Weekend coverage possible (1-2 times yearly); occasional domestic and international travel. Equal opportunity employer.