Apple Pay Business Operations Specialist - Japan & S.Korea, 12 months contract

The Wallet, Payments, and Commerce team at Apple is dedicated to delivering a suite of services and platforms that allow users to easily, privately, securely and responsibly digitize their wallet. Based in Tokyo, this 12-month contract role focuses on the execution of operational tasks across the whole stack of Apple Pay and Apple Wallet services, including transit, in-store and online payments, identity programs and more. Responsibilities: support execution of Apple Pay business operations in Japan and Korea, including launch readiness support, testing coordination, billing processing and reporting; track and maintain key performance metrics and business trends, and prepare regular and ad-hoc reports to support team decision-making; monitor and maintain data accuracy across operational systems and internal tools; collaborate with internal and external stakeholders to support partner onboarding and resolve day-to-day operational issues in a timely manner; build and maintain tools and processes that improve efficiency of day-to-day operations; prepare materials and data inputs for internal and external business meetings and periodic business reviews; identify and escalate operational risks or anomalies to the appropriate team members. Minimum qualifications: BA/BS degree or equivalent qualification in a relevant field; fluent oral and written communication and presentation skills in both Japanese and English; 3+ years of professional experience in operations, financial services or a related field; strong attention to detail and a structured, methodical approach to task management; proficiency in data processing and workflow automation; solid interpersonal skills; ability to manage multiple tasks and priorities. Preferred qualifications: fluency in Korean; experience in payments, fintech or financial services operations; familiarity with SQL, Tableau or similar data tools; experience supporting external partner relationships or issue resolution workflows.