Customer Service - CSKH/ Chăm Sóc Khách Hàng (Tiếng Hàn Thành Thạo Giao Tiếp)

Job DescriptionThe Operator will be responsible for overseeing the day-to-day operations of [handle cases from supplier/ hotel. Controlling channel invoice ect.] within our environment. This includes managing and coordinating tasks to ensure efficient workflow, addressing client needs, and maintaining smooth communication with internal teams. Troubleshoot booking’ s issues, resolve problems, and escalate when necessary to maintain workflow. Communicate with internal teams to ensure timely order fulfillment and client satisfaction. Manage outstanding amounts and invoice payments. Making payment request for Vietnam hotel daily. Stop-selling and double check stop-sell. Mapping checking from hotel and supplier. Manage and control DMC bookings. Control manual allotment on partner’s system. Handle failure bookings with related departments. Candidate RequirementsHigh school diploma or equivalent (additional technical certifications or training is a plus). Previous experience in an operator or hospitality industry. Ability to work independently and as part of a team. Communication and problem-solving skills. Good communication in English and Korean. BenefitsSalary: 10 - 25M (Salary based on capabilities) 13th Month Salary: Provided Employee Benefits: As per company regulations Additional Perks: Birthday celebrations, team-building activities, company trips, snacks and beverages available at the office Annual Salary Review: Once per year Time Off: 2 days off per week Address and Time workLocationHồ Chí Minh: Unit F7-BCD, 7F, Mach Bldg, 127 Ung Van Khiem, Phường Thạnh Mỹ Tây (Phường Thạnh Mỹ Tây thuộc quận Bình Thạnh cũ) Work Scheduleo Shift 1: 6:00 AM - 2:30 PM o Shift 2: 10:00 AM - 6:30 PM o Shift 3: 2:00 PM - 10:30 PM (Work from home) o Shift 4: 8:00 AM - 5:15 PM o Shift 5: 11:00 AM - 8:00 PM (Work from home)