Customer Service Korean Speaker at Pinnacle Business Services SDN BHD, Medan (hybrid with a remote component). Full-time, 12-month contract. Salary Rp10,000,000 - Rp12,000,000 per month. Responsibilities: handle customer inquiries, requests and complaints from Korean-speaking customers via phone, email, chat or other channels; provide professional support and accurate information in Korean; ensure customer satisfaction through responsive, high-quality service; assist with issue resolution and escalate cases when necessary; maintain accurate customer records and update case information in systems; collaborate with internal departments for smooth resolution; follow company SOPs and operational procedures; meet performance indicators and service quality targets. Requirements: ability to work at the Medan office; willingness to work rotational shifts including night shifts; confident Korean communication for daily work; acceptance of the stated salary range.