Position: Customer Service Specialist (Korean Speaking) Company: Joymaker Interactive Location: Jakarta Raya, Indonesia (with flexibility for Bangkok or Taipei City) Employment Type: Full-time, on-site Seniority Level: Entry-level Industry: Entertainment Services Provider Core Responsibilities: - Respond to customer inquiries via chat - Resolve customer issues - Provide exceptional service in Korean language Key Requirements: - Excellent written and verbal Korean communication - Korean Language Proficiency certification (TOPIK) - Customer service or gaming industry experience preferred - Passion for online games; familiarity with MMORPG and Ragnarok Online IP preferred - Strong problem-solving and analytical abilities - CRM software and ticketing system experience - Ability to empathize and de-escalate situations - Bachelor's degree preferred - Willingness to work holidays and weekends - On-site capability; remote work possible as needed