Customer Success Executive at ICIS, based in Tokyo, Japan (Associate level, full-time). The role supports customer account portfolios through structured, value-driven engagements focused on retention, satisfaction, and product adoption, bridging Sales and internal stakeholders. Key responsibilities: develop deep understanding of customer business models and act as trusted advisor; partner with account managers on client experience and product adoption; identify engagement opportunities and maintain client relationships; monitor engagement impact using data; build stakeholder maps and customer personas; gather and share customer feedback; travel to customer sites and industry events; drive process improvement. Requirements: must be able to converse and read in English, Japanese, and Korean (all three mandatory); 3–5 years client-facing experience (Customer Success or Account Management); 3–5 years Microsoft Office proficiency; Salesforce experience preferred; strong communication, time management, and problem-solving skills. The position is based in Japan and includes travel to customers and events.