Customer Support Specialist - Korean Speaking (Relocate to Penang) Company: TP Location: Penang, Malaysia (Relocation from Jakarta Raya, Indonesia) Job Type: Full-time Salary: RM6,100 - RM8,500 (All-in Package) Intake: March - April Channels: Voice, Chat, Email Requirements/Qualifications: Education & Experience: • Diploma or Degree in any field • 6+ months experience in customer support (preferred, not required) • Fresh graduates in English/Communications-related fields encouraged Language Skills: • Fluent in Korean (Proven by TOPIK certificate) • English proficiency (CEFR B1+) Technical Skills: • Typing: 40 wpm, 90% accuracy • Proficient in Microsoft Office & general computer use Competencies: • Excellent communication & problem-solving skills • Customer-first mindset • Calm, positive & professional under pressure • Open to feedback & learning • Team player with critical thinking abilities Responsibilities: • Support customers via chat & email • Handle inquiries, payments, and order processing • Safeguard customer data & privacy • Escalate issues when needed • Contribute to service improvements • Stay up to date through training and performance goals