Customer Support Specialist at KOMODO Co., Ltd., a gaming and manga company, based in Tokyo (Akihabara/Chiyoda office). The role responds to customer inquiries in Korean and Japanese regarding the Steam Deck portable gaming PC, games, and upcoming manga projects. Key responsibilities: handle email inquiries about online-store orders, deliveries, purchases, payments, returns, and exchanges; manage online store and FAQ content; analyze customer-inquiry data; identify customer needs and propose product/service improvements; collaborate across departments and provide translation; occasionally serve as event staff. Required qualifications: native-level Korean and business-level or higher Japanese; experience proposing system/process improvements based on customer feedback; ability to work flexibly across teams; passion for gaming and manga. Preferred: 2+ years on a single project achieving goals, and team leadership experience. Benefits for full-time employees: health insurance, profit-sharing, paid time off, free games/manga, and language classes.