Floor Manager (Korean & Mandarin Speaking)

Floor Manager (Korean & Mandarin Speaking) Location: Club V, Basement 1, Pullman Saigon Centre, 148 Tran Hung Dao, Cau Ong Lanh Ward, Ho Chi Minh City Reports to: Operations Manager About the RoleWe are looking for a Floor Manager who speaks fluent Korean and Chinese. You will work closely with our Floor Leaders to run daily club operations and guest services. Your main focus is guest care. You will make sure every guest feels welcome and well looked after, especially our Chinese and Korean guests. This is a floor-based role, so you will spend most of your time on the floor, not in the office. What You Will DoGuest Care• Welcome guests, build strong relationships, and give them reasons to come back. • Get to know regular guests and their preferences. Work with Floor Leaders to give them personal service. • Help guests in Chinese and Korean, and bridge any language or culture gaps. Floor Operations• Work with Floor Leaders to keep daily operations running smoothly on every shift. • Handle guest complaints, disputes, and machine or system issues quickly and calmly. • Make sure operations comply with company rules and local regulations. Guest Feedback & Service Improvement• Collect and review guest feedback to find what we can do better. • Work with other teams to fix service problems fast. Events & Promotions• Work with the Marketing team on floor events, promotions, and guest appreciation activities. • Watch market trends and suggest changes to our promotions and services. Team Coaching• Help create and update service SOPs. • Train and coach Floor Leaders to keep our service standards high. What We Are Looking ForEducation & Language• Bachelor’s degree from a 4-year university or higher. • Korean: Full professional proficiency. • Chinese (Mandarin): Fluent. You can hold natural, in-depth conversations with guests. • Good English for work communication. Experience• Work experience is not required. We provide full training. • Experience that directly helps in this role is a plus, such as guest relations, VIP customer service, or high-end hospitality. • We only give preference to experience that is directly and closely related to the Floor Manager role. Personality• Professional demeanor and strong executive presence. • Active and outgoing, and enjoys deep, meaningful conversations. • Stays calm and adapts well under pressure, with healthy ways to manage stress. • A logical thinker who solves problems step by step. Work Conditions• Able to work shifts, including nights, weekends, and holidays. • Willing to relocate to Ho Chi Minh City. Career PathStrong performers may have the chance to move into our VIP Host team in the future. What We Offer• Competitive base salary, 13th-month salary, and revenue-based incentives • Housing, meal, transportation, and uniform allowances. • Annual home leave travel allowance/ relocation support. • Medical insurance and children’s education support • Legal work permit and business visa sponsorship. • Company phone and full training Hiring ProcessIf your CV passes our review, you will have three rounds of interviews: 1. Round 1: Video interview with the Operations Manager, including a short conversation in Chinese 2. Round 2: Video interview with an Executive Director 3. Round 3 (Final): Final executive interview. How to ApplyApply directly on LinkedIn or send your CV in English along with a brief introduction in Chinese (approx. 150 words) to .