Freelancer CS Korean Speaker (full day WFA)

We are looking for a Freelance Korean Speaker / Korean Interpreter with strong Korean communication skills to support patient services at a Korean aesthetic and plastic surgery clinic. This position will serve as a communication bridge between Korean doctors, the medical team, and patients, ensuring that the consultation and medical treatment processes run smoothly and effectively. Working System: WFA Personal device working hours = 6.00pm - 1.00am, 7 days a week Key Responsibilities: Customer Inquiry Handling & Conversion Handle incoming inquiries from: Instagram (English account & Indonesian account) TikTok (English & Indonesian) WhatsApp (single account connected to all platforms) Respond to customer inquiries as quickly as possible with a polite, warm, and reassuring tone. Guide customers through the full flow: Inquiry → Information → Consultation → Reservation → Payment Answer questions using FAQ, prepared scripts, and clinic guidelines, while personalizing responses based on patient needs. Follow up consistently with interested leads to maximize conversion. Multilingual Communication (Critical Role) Communicate clearly and accurately with: English-speaking patients Indonesian-speaking patients Korean clinics and coordinators Translate and explain patient requests, concerns, and expectations into Korean accurately (no misinterpretation). Ensure clinics fully understand What the patient wants: Patient priorities (natural look, budget limits, recovery concerns, etc.) Any fears or special requests This role requires Korean speaking ability, not just reading. Treatment Knowledge & Learning Ability Learn and understand: Plastic surgery procedures Dermatology treatments Medical aesthetic terminology Be willing to continuously study: Procedure names Basic risks and recovery timelines Differences between treatment options Ask questions internally when unsure rather than guessing. Social Media & KOL Outreach (Initial Phase) In the early stage, assist with KOL / influencer outreach, including: Sending DMs to influencers Introducing the brand and procedures Coordinating basic collaboration inquiries Work closely with the Marketing Team to support exposure and lead generation Internal Coordination & Reporting Update customer status and consultation notes in CRM / Notion. Track: Inquiry status Consultation outcomes Payment confirmations Coordinate closely with: Korea HQ, Marketing Team, Operations Team Handle no-show cases and provide feedback to improve Customer Experience (CX). Requirements (Mandatory): Language Proficiency (Very Important) English: Fluent (spoken & written) min. IELTS 6.5+ Korean: Conversational to business-level speaking required. Min: TOPIK Level 3–4+ (preferred) KIIP completion (if available) or proven professional working experience communicating with Korean clients/companies Communication & Personality Kind, calm, and patient with customers. Able to handle anxious, repetitive, or sensitive questions professionally. Strong sense of urgency — understands the importance of fast replies. Polite, respectful, and service-minded. Work Skills Experience in: WhatsApp-based customer service Instagram DM / TikTok inquiry handling Fast, clear, and accurate typing skills. Highly organized and detail-oriented. Comfortable working with: CRM systems, Notion, Slack (or similar tools) Preferred Qualifications Experience in Medical tourism, Hospital / clinic customer service, Aesthetic or healthcare-related industries Familiar with KPI-based performance systems, including: Conversion rate Response time Lead follow-up efficiency Prior experience handling international patients is a strong plus.