Guest Experience Executive (Medical Aesthetics) Company: PT.MYVENUS NETWORK INDONESIA (My Venus) Location: The Solitaire, Sanur - Bali (for Banobagi Plastic Surgery & Woori Plastic Surgery) Salary: Rp 6.000.000 - Rp 6.500.000 per month Job Type: Full time About the Role: Premium Korean aesthetic clinic seeking a service-driven professional from luxury hospitality or premium service backgrounds to deliver five-star, personalized medical experiences for patients. Key Responsibilities: Patient Enquiry & Pre-Visit Experience: - Respond to patient enquiries professionally - Provide accurate information on treatments, procedures, and pricing - Understand patient goals and recommend solutions - Coordinate appointments and pre-visit preparation Five-Star In-Clinic Journey: - Welcome and accompany patients with polished presence - Coordinate consultations with specialist doctors - Anticipate patient needs for personalized experience - Work with medical and front office teams for seamless service Post-Treatment Care & Relationship Management: - Conduct post-treatment follow-ups and recovery check-ins - Monitor patient progress with care and discretion - Coordinate review appointments and ongoing care - Maintain accurate and confidential patient records Success Profile: - Calm, composed, and solution-focused in changing situations - Adaptable and responsive to operational improvements - Initiative-taking with ownership of patient journey - Detail-oriented while moving quickly and efficiently - Energized by building systems and improving workflows - Able to deliver excellence without rigid structures Requirements: - Diploma or Bachelor's degree in any field - Minimum 1-2 years experience in luxury service environment (5-star hotel, high-end clinic, premium hospitality) - Background in Guest Relations, Front Office or Patient Coordination highly preferred - Excellent communication in English, Korean, and Bahasa Indonesia (Korean proficiency advantageous) - Well-groomed, professional, confident in client-facing situations - Highly organised with strong attention to detail - Comfortable in developing, fast-paced environment with evolving processes Service DNA Valued: - Natural sense of timing, detail, and personalisation - Poised and warm in high-end client interactions - Discreet, trustworthy, and solution-oriented - Collaborative team player with strong responsibility sense Why Join: - Part of premium Korean plastic surgery brand operations in Bali - Exposure to Korean medical service excellence and international patients - Structured environment focused on growth and long-term development - Shape new benchmark in luxury medical experience in Bali Ideal Background: - 5-star hotels and luxury resorts - Guest Relations / Front Office - Premium healthcare or aesthetic clinics Benefits: - Medical - Miscellaneous allowance