Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA Company: AYANA Hospitality Location: Jakarta, Indonesia Employment Type: Full-time Responsibilities: • Review arrival lists to welcome guests • Attend to special guests (e.g., VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g., room service menus, area descriptions) • Provide information about amenities, area and venues, and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed • Ensure compliance with health and quality standards Requirements: • Fluent in Korean, with proficiency in English • Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality • Experience in operating hotel management software such as OPERA is an advantage • Strong communication and interpersonal skills • Customer-oriented with a positive attitude • Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable Benefits: • Positive Working • Great Environment • Supportive Team Work