AYANA Midplaza, Jakarta is seeking a warm, customer-focused Guest Relations Officer who is fluent in Korean to enhance the guest experience and ensure Korean-speaking guests receive the highest level of service. Responsibilities: review arrival lists to welcome guests; attend to special/VIP guests and answer inquiries; prepare welcome folders (room service menus, area descriptions); provide information about amenities, area, and venues and promote services; anticipate guest needs and build rapport; assist with tasks such as confirming travel arrangements and taking messages; address complaints and escalate to the Guest Relations Manager; ensure compliance with health and quality standards. Requirements: fluent in Korean with proficiency in English; minimum 1 year in guest relations or a similar role, preferably in luxury hospitality; OPERA hotel management software an advantage; strong communication and interpersonal skills; diploma in Rooms Division/Hotel Management or relevant field (bachelor's desirable).