Bilingual Medical Virtual Assistant - Customer Service. Full-time, Remote (based in Bandung, Indonesia). Prepares and assembles medical record documentation and charts for physicians. Ensures compliance through self-documentation attestation. Updates patient history and physical exam data in patient systems. Prepares documentation for physician review via detailed data entry. Monitors lab results and screening procedures. Complies with HIPAA and Joint Commission policies. Performs clerical tasks improving provider productivity and clinic workflow. Requirements: Korean bilingual proficiency required; customer service or healthcare experience preferred; strong communication and interpersonal skills; problem-solving abilities and attention to detail; multitasking in fast-paced environments; Microsoft Office and EMR systems proficiency; compassionate demeanor; desktop or laptop (i3 or Ryzen3, 8GB RAM minimum); webcam, noise-cancelling headset, 30+ Mbps internet; dedicated home workspace. Benefits: paid training, remote work.
