Korean & English Bilingual Customer Service Agent Company: Influx — global on-demand customer support Location: Indonesia (100% remote, based in Bandung area) Employment Type: Full-time | Associate level About Influx: Influx delivers on-demand, 24/7 customer support for brands and companies worldwide with a global team across time zones. Responsibilities: - Handle inbound phone, email, and live chat inquiries per SLAs - Provide accurate, empathetic responses across all channels - Manage simultaneous conversations while maintaining quality - Resolve issues independently; escalate complex cases - Document interactions in CRM/ticketing systems - Adapt to seasonal volume fluctuations - Maintain professionalism across different markets Requirements: - Native or near-native Korean + professional English proficiency (spoken/written) — MUST - Prior multichannel customer support experience - Excellent verbal/written communication - Strong active listening and empathy - Cultural awareness for regional customer support - CRM/ticketing/telephone system experience preferred - Windows 10+ or MacBook; 8GB+ RAM; Intel Core i5+; 40-50 Mbps download Work Environment: - 100% remote work - Collaborative global environment - International client exposure