Lead Logistics CX & Operations Specialist, Korean Speaker — Maersk, Qingdao. Full-time. The Customer Service Agent delivers ocean/supply chain service aligned with Maersk values, providing effective business solutions and coordinating with stakeholders for timely resolution. Key responsibilities: Execute SOP/IOP requests for booking, documentation, emails, calls, chats and reports with compliance; complete tasks with accuracy and timeliness to meet KPIs; share best practices to drive team performance; respond professionally to customer inquiries across channels; flag process deviations and safety risks. Qualifications: Bachelor's degree or above; 1-2 years customer service experience preferred, shipping/logistics background advantageous; proficient English and Mandarin; Korean proficiency in reading, writing and communication required, with cultural familiarity a strong advantage; Microsoft Office proficiency; customer-centric, solution-oriented, performs well under pressure.