Microsoft's Customer Experience and Success organization employs more than 45,000 employees and partners globally, focused on empowering customers through differentiated support experiences. As a Technical Support Engineer in Tokyo, you will own, troubleshoot, and solve customers' technical issues for Microsoft 365, and you will be assigned to one of the Exchange, Teams & Skype, or SharePoint support areas. Key responsibilities include response and resolution (investigating and resolving customer technical issues, collaborating across teams using troubleshooting tools and practices), readiness (leading or participating in building peer communities and sharing knowledge), technical development (building specific technical and professional proficiency through training), and product and process improvement (identifying product defects and escalating them to drive Microsoft improvements). The role involves shift work from 2:30 PM to 11:00 PM plus weekend on-call support for Korean customers during non-business hours. Required qualifications: a Bachelor's degree in Computer Science, IT or a related field plus 1+ years of technical support, consulting or IT experience, or 3+ years of technical support, consulting or IT experience, or equivalent experience; fluency in Korean in reading, writing and speaking at advanced business level; strong English reading, writing and speaking skills; and strong Japanese reading, writing and speaking skills. Preferred qualifications by track: Exchange requires 3+ years supporting Exchange/EXO/Outlook with C++ and C# programming experience; Teams & Skype requires 3+ years supporting SFB/Teams with supplementary SharePoint/SPO/Office experience; SharePoint requires 3+ years supporting SharePoint/SPO/Office with supplementary SFB/Teams experience. Employment type: full-time. Microsoft is an equal opportunity employer.