Tier 2 Support Engineer Company: PT Artha Solutions Indonesia Location: Jakarta Pusat, Jakarta Raya Salary: Rp 10.000.000 – Rp 14.000.000 per month Employment Type: Full time Duties and Responsibilities: - Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone - Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge - Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms - Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company Required Qualifications: - Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022), emphasizing Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments - Familiarity with Linux systems (RHEL, CentOS) and basic network administration - Familiarity with Cyberark PAM, privileged access management tools, and/or other cybersecurity products is an advantage - Exposure to MacOS systems and administration - Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH - Technical troubleshooting skills with the ability to isolate and resolve root causes - Eagerness to learn and adapt to new products and technologies - Strong problem-solving skills and analytical thinking - Effective communication skills for interacting with colleagues and providing exceptional service - Ability to work independently and collaboratively as part of a domestic and international team - Willingness to participate in on-call rotation to provide 24/7 customer support - Proficient in written and spoken English - Must be able to communicate effectively in Korean & English Benefits: - Medical