Air Logistics Customer Care Manager, Key Accounts (Korean speaking) at Kuehne+Nagel in Hanoi. Manage key account customers at the national/local level focusing on customer experience, growth, retention and profitability. Responsibilities span commercial management (growth and retention analysis, upselling, spot quotations, profitability), customer communication and shipment updates, customer promise monitoring, onboarding and fulfilment, customer system maintenance, and dispute/claims management. Requirements: bachelor's degree in Supply Chain Management or related field; 3-5 years of air logistics experience working with Korean customers; proven customer service and relationship management; commercial mindset; fluent in Korean and English. Benefits: global exposure, people-centric culture, learning and development, and recognition programs.