Position: Air Logistics Customer Care Manager, Key Accounts (Korean Speaking, 6 months) Company: Kuehne+Nagel Location: Hanoi, Vietnam Contract: Temporary (6 months) About the Role: When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Responsibilities on a national/local scale: - Customer experience, delivering service and satisfaction to the highest level - Customer growth, retention and serving the local customer with all their requirements - Maximising customer profitability Daily Activities: Commercial Management: - Lead and manage customer growth & retention analysis and actions - Upselling of K+N services and products - Spot quotation execution and follow up - Own profitability management and lead improvement actions Relationships & Communication: - Commercial communication including customer promise impact - Bookings clarification communication - Shipment update and deviation communication Customer Promise Monitoring: - Deliver overall transit time and commercial conditions as promised Onboarding & Fulfilment: - Lead or support onboarding of new customers - Creation and completion of shipment file preparation - Guide customers in meeting compliance and regulation standards Dispute Management: - Manage all customer complaints and claims with empathy through to resolution - Raise and follow correct internal escalation path Requirements: - Bachelor's degree in Supply Chain Management or related field - 2-5 years of relevant experience in air logistics - Proven experience in customer service and relationship management - Commercial mindset and solution-oriented approach - Analytical and organizational skills - Knowledge of freight forwarding regulations, compliance - Languages: Fluent in Korean and English - Self-driven, customer-centric, collaborative, adaptable, performance-oriented What's in it for you: - Global Exposure: International opportunities in 100+ countries - Learning & Development: World-class training and career pathways - Rewards & Recognition - Stability with Agility