Air Logistics Customer Care Manager (Korean Speaking, 6 months)
New정규직대면근무채용중
K
Kuehne+Nagel
공고 내용
Position: Air Logistics Customer Care Manager, Key Accounts (Korean Speaking, 6 months)
Company: Kuehne+Nagel
Location: Hanoi, Vietnam
Contract: Temporary (6 months)
About the Role:
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Responsibilities on a national/local scale:
- Customer experience, delivering service and satisfaction to the highest level
- Customer growth, retention and serving the local customer with all their requirements
- Maximising customer profitability
Daily Activities:
Commercial Management:
- Lead and manage customer growth & retention analysis and actions
- Upselling of K+N services and products
- Spot quotation execution and follow up
- Own profitability management and lead improvement actions
Relationships & Communication:
- Commercial communication including customer promise impact
- Bookings clarification communication
- Shipment update and deviation communication
Customer Promise Monitoring:
- Deliver overall transit time and commercial conditions as promised
Onboarding & Fulfilment:
- Lead or support onboarding of new customers
- Creation and completion of shipment file preparation
- Guide customers in meeting compliance and regulation standards
Dispute Management:
- Manage all customer complaints and claims with empathy through to resolution
- Raise and follow correct internal escalation path
Requirements:
- Bachelor's degree in Supply Chain Management or related field
- 2-5 years of relevant experience in air logistics
- Proven experience in customer service and relationship management
- Commercial mindset and solution-oriented approach
- Analytical and organizational skills
- Knowledge of freight forwarding regulations, compliance
- Languages: Fluent in Korean and English
- Self-driven, customer-centric, collaborative, adaptable, performance-oriented
What's in it for you:
- Global Exposure: International opportunities in 100+ countries
- Learning & Development: World-class training and career pathways
- Rewards & Recognition
- Stability with Agility