Customer Service Specialist (Korean) at Concentrix, Ho Chi Minh City Metropolitan Area, Vietnam. We are hiring Customer Service Advisors for the Korean language to support a global client in a fast-paced BPO environment. The role involves managing customer interactions across voice, chat, or email channels while meeting defined KPIs. Key responsibilities: handle inbound and/or outbound customer queries via call, chat or email; provide timely and accurate resolutions; ensure high customer satisfaction; follow defined workflows, SOPs and compliance guidelines; accurately update interactions in CRM systems; meet productivity and quality metrics (AHT, FCR, CSAT); escalate complex issues; support basic troubleshooting. Eligibility: fluency in Korean and good command of English (B1-B2 level or above); 0-2 years experience in customer service/BPO (freshers can apply); strong communication skills; willingness to work in rotational shifts. Entry-level, full-time, competitive salary plus performance incentives.