Customer Support Agent at TELUS Digital, Ward 1, Quang Tri, Vietnam. Full-time, entry level. Key Responsibilities: - Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner - Support customers with inquiries related to bookings, schedules, and general service information - Provide accurate guidance on policies, procedures, and service offerings - Resolve customer issues efficiently while ensuring high satisfaction levels - Coordinate with internal teams to handle escalations and complex cases - Maintain detailed records of customer interactions in the system - Ensure compliance with company service standards and quality guidelines Qualifications: - Open to freshers and candidates with at least 6 months of Customer Service experience - English proficiency: B2 level or above - Korean proficiency: B2 level or above, with recognized certification (e.g. TOPIK Level 4 or equivalent) - Strong communication and problem-solving skills - Ability to handle high-volume customer interactions in a fast-paced environment - Good customer-centric mindset and attention to detail Benefits & Compensation: - Attractive salary with annual review, attractive bonuses - Premium Healthcare and Mental Health Care (100% company-covered) - Extra bonuses for personal events (wedding, funeral, hospitalization, newborn); baby box for new parents - Annual health check, 12 paid leave days per year - International, fun, professional working environment; free drinks - Provided laptop/computer and equipment; training and career development opportunities - Free in-house gym and game room (board games, video games, PS5) About TELUS Digital: customer experience transformation partner with 78,000 experts in 33 countries supporting over 600 organizations. Solutions include Data & AI, Digital Experience & IT, CX Management, and Trust & Safety. Equal opportunity employer.