CUSTOMER SUPPORT (KOREAN & ENGLISH speaking) Global Financial Trading Group | Ho Chi Minh City, Vietnam | Full-time | Entry-level (no experience required) About the Company: A global financial group with international presence expanding operations into Vietnam and international markets. Key Responsibilities: - Respond promptly to customer inquiries with professionalism and courtesy - Provide accurate information on products/services and resolve concerns effectively - Assist customers navigating platforms, troubleshooting issues, and guiding through processes - Document interactions and maintain comprehensive CRM records - Collaborate with team members to escalate and resolve complex issues - Identify recurring problems and improve support processes proactively - Follow up with customers to confirm resolution and gather feedback - Maintain current product knowledge Requirements: - Fluent in Korean and English (written and verbal) - Open to freshers or experienced customer support professionals - Strong empathy and active listening skills - Quick problem-solving ability under pressure - Flexibility for rotating shifts including day and swing shifts - Team player with positive attitude Work Schedule: - 5 days/week, 8 hours/day - Day-time hours following Korea time zone - Shift assignments by team leader as needed Compensation & Benefits: - Salary: Open for discussion - Monthly performance incentive - Performance bonus - Night shift allowance (if applicable): ~USD 15/day - Annual leave, sick leave, birthday leave