Guest Relation Officer (Korean Speaking) at Shilla Monogram Hanoi, Tay Ho District, Hanoi, Vietnam. Job Summary: Delivers exceptional guest experiences by providing personalized services to Korean-speaking guests throughout their stay; acts as key liaison between guests and hotel departments. Key Responsibilities: - Welcome and assist Korean-speaking guests during check-in, stay, and check-out - Provide personalized guest services; handle all requests promptly and professionally - Build positive relationships; anticipate guest needs - Handle inquiries, feedback, complaints effectively with satisfactory resolutions - Coordinate with Front Office, Housekeeping, F&B departments for seamless experiences - Maintain accurate guest profiles and preferences in hotel systems - Assist with VIP arrivals, room inspections, special arrangements - Promote hotel facilities, services, local attractions - Follow hotel standards, policies, procedures Qualifications: - Bachelor's degree/diploma in Hospitality Management, Tourism, Languages, or related field - Fluent in Korean and English (spoken and written) - Previous Front Office, Guest Relations, or Customer Service experience preferred - Strong communication and interpersonal skills - Excellent problem-solving and guest service mindset - Microsoft Office and hotel management systems proficiency advantageous - Positive attitude, professional appearance, shift work capability Competencies: Customer-focused attitude, communication/relationship-building, attention to detail, multitasking, organizational skills, teamwork, cultural awareness Benefits: Attractive salary and benefits package Application Deadline: 29/07/2026