Korean Guest Relations Officer (Korean Speaking Guest Relations Officer) at InterContinental Hanoi Landmark72, B1 Keangnam Hanoi Landmark72 Tower, Pham Hung Street, Nam Tu Liem District, Hanoi. Shift-based staff-level position. Responsibilities: plan and coordinate friendly, efficient guest services; schedule guest activities and promotional campaigns; assist with check-ins, check-outs, and guest greetings; cover the guest relations desk; assist with airline bookings and reconfirmations; provide translations of information, menus, and directories; conduct group and function rundown meetings; and provide guest feedback to management. Requirements: Bachelor's degree in Hotel Management, Business Management, or equivalent; 3+ years of customer service or hospitality experience; good command of Korean and English; proficiency in Microsoft Office; and strong communication skills. Benefits include full salary, service charge and social insurance during probation, an attractive salary and insurance package, international training opportunities, free meals at the Hotel Social Cafe, an employee sleeping lounge, laundered uniforms, annual health checks, birthday gifts, free parking, a recognition program, team-building activities, and worldwide IHG hotel and F&B discounts.