Position: Korean Speaker - Guest Experience Agent Company: Radisson Hotel Group Location: Phu Quoc, Vietnam About the Role: The role involves greeting and assisting guests in the lobby, with special focus on Korean-speaking guests. Responsibilities include: check-in/check-out procedures, VIP guest services, translation support, handling special requests, maintaining guest records, coordinating amenities, upselling services, cashier duties, guest feedback management, and promoting Radisson Rewards membership. Key Responsibilities: - Assist Korean-speaking guests, VIP guests and Radisson Rewards members - Help other team members communicate with Korean-speaking guests - Provide translation to and from Korean - Handle check-in/check-out procedures - VIP guest services and special request handling - Maintain guest records and coordinate amenities - Upselling services and cashier duties - Guest feedback management - Promote Radisson Rewards membership Qualifications: - High school diploma required, bachelor's preferred - 1-2 years experience in hospitality - Korean speaking fluency required Benefits: - Career development in international hotel group - Inclusive workplace - Global hotel discounts - Local perks - Employee Resource Groups participation