Position: Korean Speaking Guest Relations Officer. Company: InterContinental Hanoi Westlake. Location: Hà Nội (Tây Hồ District), Vietnam. Employment Type: Shift-based. Key Responsibilities: - Provide friendly, efficient services to Korean and other guests - Schedule and coordinate guest activities - Plan promotional activities targeting clients - Monitor clientele statistics - Assist with check-ins/check-outs and room assignments - Greet guests upon arrival - Manage guest relations desk - Assist with airline bookings and reconfirmations - Provide translation services (menus, information, directories) - Conduct group and function meetings - Support other departments in guest satisfaction - Report guest feedback to Front Office Manager Required Skills: - Strong communication abilities demonstrating professionalism - English reading and writing proficiency - Korean reading, writing, and speaking fluency - Microsoft Office and Front Office System proficiency Qualifications: - Diploma or Vocational Certificate in Hotel Administration, Hotel Management, or equivalent - Minimum 1 year in front office, guest services, or customer service Benefits: - Uniform and duty meals - Full insurance per Vietnamese labor law - 24/7 accident insurance - Monthly service charge - Annual health checks - International hotel training and skill development