Position: Logistics Customer Service Executive (Korean Speaking) Company: DP World Location: Hanoi, Vietnam Key Accountabilities: - Resolve customer complaints and coordinate the handling of issues - Ensure smooth shipment processing and customer satisfaction - Support sales in analyzing requirements to provide competitive pricing - Ensure regular customer care, ready to assist at any time with customers' requirements - Coordinate with local/oversea vendors, partners, brokers and agents - Assistance in preparing the complete set of proposal packages for solution selling Qualifications, Skills and Experience: - Tertiary qualifications with minimum 5 years' experience in Logistics/Freight-forwarding operations - Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues/concerns - Well versed with shipping processes and related services in international logistics business - Ability to communicate with clients, carriers, other forwarders, vendors - Effective verbal and written communications in English, Korean and Vietnamese and interpersonal skills - Ability to thrive in ambiguous and new set-up environment; requires adaptability, problem-solving, communications, and positive attitude - Ability to work independently, manage priorities, be organized, methodical and deal well under pressure - Proficiency in using MS Office and IT applications - Knowledge of Cross Trade will be beneficial